Troubleshooting Common Issues in LenovoEMC Storage ManagerLenovoEMC Storage Manager (formerly Iomega/EMC/Lenovo-branded storage management software) is used to administer NAS arrays, manage volumes and shares, monitor system health, and configure services like snapshots, replication, and iSCSI. While powerful, it can present problems that range from network connectivity and access issues to degraded RAID arrays and performance bottlenecks. This article walks through common issues, diagnostic steps, and practical fixes to get your appliances back to healthy operation.
1 — Initial checks and data to collect before troubleshooting
Before making changes, gather these facts so you can diagnose efficiently and avoid mistakes:
- Device model and firmware version. Firmware issues often cause bugs; note the exact OS/firmware level.
- Storage configuration. RAID type, number of drives, volume layout, LUNs, pools.
- Recent changes. Firmware updates, drive replacements, network changes, or configuration edits.
- Exact error messages and logs. Copy the UI alerts and download any system logs (event logs, storage logs).
- Network details. IP address, gateway, DNS, VLANs, and whether management uses separate networks.
- Client OS and access method. SMB/NFS/iSCSI and OS versions of connecting clients.
Collecting these details prevents guesswork and helps when searching vendor KBs or contacting support.
2 — Access and connectivity problems
Symptoms: web UI unreachable, SSH/console not accessible, device not responding to ping, or intermittent management access.
Diagnostic steps:
- Verify physical connectivity: check Ethernet cables, link lights, switch ports.
- Ping the management IP from a workstation on the same subnet.
- Confirm IP settings on the appliance (static vs DHCP). If DHCP-assigned IP changed, check your DHCP server or use console to view current IP.
- Try SSH if web UI is down. If SSH works, check web service status on the appliance.
- Test port access: web UI typically on port ⁄443; confirm firewall rules and ACLs.
- If management network separate from data network, ensure you’re on the correct network or VPN.
Common fixes:
- Restore correct IP settings via console or LCD panel.
- Reboot the appliance if it’s unresponsive (ensure no critical operations running).
- Reset web management service (via SSH or system menu) if UI is hanging.
- Replace faulty network cables/switch ports.
- Temporarily disable network security devices (firewalls/ACLs) to isolate the issue.
When to escalate: if device remains unresponsive after power-cycling and console access shows hardware faults, contact Lenovo support.
3 — Authentication and permissions issues (SMB/NFS)
Symptoms: Users cannot connect to shares, permission denied errors, authentication prompts repeatedly appear.
Diagnostic steps:
- Confirm service status: ensure SMB and/or NFS are enabled in Storage Manager.
- Check share permissions and ACLs in the Storage Manager interface. For SMB, verify user-to-share mappings; for NFS, check export options and host access lists.
- Validate the authentication backend: local users vs Active Directory/LDAP. Confirm Directory services are reachable and bound successfully.
- Test authentication with a known working account directly on the appliance or via smbclient/ssh.
- Inspect logs: authentication and samba logs often contain clear failure reasons (e.g., wrong password, time skew, domain join issues).
Common fixes:
- Re-join AD domain if machine account is expired or credentials changed.
- Synchronize appliance time with domain controllers (NTP). Authentication failures often stem from clock skew.
- Correct share ACLs or map domain groups properly to share permissions.
- Ensure password policies and expired accounts are not blocking access.
4 — iSCSI connectivity problems
Symptoms: Initiators cannot discover or connect LUNs; intermittent disconnects during I/O; multipath failures.
Diagnostic steps:
- Confirm target service is enabled and LUNs are exported to the correct targets/initiator groups.
- Check network connectivity between initiator and target; test with ping and traceroute.
- Verify CHAP credentials if used; ensure initiator/target configs match.
- On initiators, examine multipath configuration and path states.
- Inspect logs on both initiator and appliance for error messages.
Common fixes:
- Reconfigure target/initiator groups or re-export LUNs with corrected access lists.
- Correct CHAP credentials or temporarily disable CHAP for testing (only in secure networks).
- Fix network routing/VLAN issues; ensure iscsi VLAN is passing traffic between endpoints.
- Reestablish multipath sessions or adjust path settings to stable paths.
5 — Drive and RAID problems
Symptoms: Drive failure alerts, degraded RAID, offline volumes, slow rebuilds.
Diagnostic steps:
- Identify which drive(s) flagged as failed in Storage Manager and check their SMART status.
- Confirm RAID level and whether hot spares exist. Note rebuild progress if a drive was replaced.
- Review event logs for errors like media errors, controller errors, or repeated transient failures.
- If multiple drives show errors, check for common causes (power issues, backplane failure, RAID controller problems).
Common fixes:
- Replace failed drives with manufacturer-approved models and follow guided rebuild steps in Storage Manager.
- If rebuilds fail or are extremely slow, pause noncritical I/O and allow rebuild to complete; schedule during maintenance window.
- If SMART shows pending sector counts, consider full disk replacement rather than temporary fixes.
- If backplane/controller suspected, contact Lenovo support for RMA; avoid placing more drives into a failing chassis.
When to escalate: multiple simultaneous drive failures or controller errors usually require vendor intervention.
6 — Performance issues
Symptoms: High latency for file operations, slow throughput, inconsistent performance between clients.
Diagnostic steps:
- Determine whether issue is steady-state or correlated with specific times/operations.
- Measure baseline performance: throughput (MB/s) and IOPS under load. Tools: fio, iperf (for network), CrystalDiskMark, or real-world copy tests.
- Check CPU, memory, and network utilization on the appliance.
- Analyze workload types—many small random I/O operations strain NAS differently than large sequential transfers.
- Inspect client-side factors: SMB settings (oplocks, SMB version), NFS mount options, and client network configuration.
- Review storage pool fragmentation, thin provisioning overcommit, or snapshot schedules that may affect performance.
Common fixes:
- Adjust SMB/NFS tuning parameters (e.g., enable SMB2/3, adjust read-ahead, disable synchronous writes for noncritical shares).
- Offload heavy workloads to dedicated LUNs or quality-of-service (QoS) settings if supported.
- Add cache (SSD) or increase DRAM if appliance supports it.
- Spread I/O across multiple network interfaces (link aggregation) or use separate networks for management and data.
- Reschedule snapshot/replication windows away from peak business hours.
7 — Snapshot and replication failures
Symptoms: Snapshots failing to create, replication jobs reporting errors, or restore operations failing.
Diagnostic steps:
- Verify snapshot/replication schedules and storage space available for snapshot delta.
- Confirm source and destination appliances can communicate (network, firewall rules).
- Check credentials used for replication and ensure time sync between appliances.
- Review logs for specific errors (quota exceeded, target not reachable, permission denied).
Common fixes:
- Free up snapshot storage or increase retention pool.
- Fix network/credentials issues blocking replication.
- Recreate replication tasks with correct endpoints and test connectivity first.
- Ensure firmware compatibility between source/destination appliances.
8 — Firmware and software update issues
Symptoms: Update fails, device in partial update state, services unresponsive after update.
Diagnostic steps:
- Confirm correct firmware image matched to the appliance model. Using wrong images can brick devices.
- Review release notes for required pre-update steps or known issues.
- Check integrity of the firmware file (checksums) and whether the update was interrupted by network or power failure.
Common fixes:
- Retry update via console/USB if web UI update fails.
- If device is in partial state, consult vendor recovery procedures or contact support; do not power cycle during critical update unless instructed.
- Always backup configuration where possible before firmware updates.
9 — Logging and diagnostics: where to look
- System logs and event logs in Storage Manager — first stop for error codes and timestamps.
- Samba/SMB logs for file share authentication/access issues.
- iSCSI/target logs for LUN/target issues.
- SMART logs and drive diagnostic reports for hardware issues.
- Use built-in diagnostic tools and health checks; export logs and support bundles when contacting Lenovo.
10 — Backup and data safety best practices during troubleshooting
- Never perform intrusive recovery operations without a verified backup.
- If a degraded RAID is present, avoid operations that increase rebuild risk; replace drives one at a time with compatible parts.
- For critical systems, create a snapshot or replicate to an off-site appliance before experimenting with configuration changes.
- Maintain and test backups regularly so restores succeed when needed.
11 — Example quick-fix checklist (short actions to try first)
- Reboot the appliance (if safe and scheduled).
- Check network cables/ports and IP configuration.
- Confirm services (SMB/NFS/iSCSI) are enabled.
- Verify AD/LDAP connectivity and NTP.
- Inspect disk health and RAID status.
- Review recent firmware updates and consider rollback if issues began after update.
- Collect logs and support bundle before any major change.
12 — When to contact Lenovo support
- Multiple drive failures, controller/backplane errors, or hardware alarms.
- Firmware recovery that the appliance cannot complete.
- Issues requiring RMA or replacement parts.
- When in doubt with data-at-risk scenarios—Lenovo can guide non-destructive recovery steps.
Horizontal rule above requested; article ends here.